Details

Introduction
 
  Mr. Maniyan Nayakam Pillai, the Managing Director at Wellcare Infotech L.L.C.1 which was founded in 2007, as one of the leading IT Services and Advertising Provider in Dubai with a well experienced team of professionals focused on IT infrastructure management, software services and large format printing solutions, and custom designs. At Wellcare Infotech, it is considered as the total IT Services Company with standards based delivery framework and partnerships with global leaders with an experienced management team and has a track record of consistent growth and financial performance.
 
Case Presentation
 
Maniyan discussed that a business philosophy is not just a set of traditional fancy business terminologies by which the company is run by. He saw that the business philosophy is more as a deep-rooted system of the core beliefs that provide that rationale and purpose of having the business in the first place; this notion is in alignment with the views of other academic researchers2,3. Lionel viewed that Business Philosophy as the strategic map and blue print to guide that employees towards meeting the goals and exceed clients’ and business partners’ expectations to some extent. Maniyan focused on three key areas, where firstly, people are critical. He values that employees’ competencies and development are critical for continuing enhancement of skills and being updated with the latest certifications which in turn provides best practices in the long run.
The second element is technology, where having the partnerships with technology savvy leaders, in addition to having superior IT infrastructure solutions that is, the vast of IT technology and services. Continuous Improvement in productivity and improving customer service and satisfaction as the processes is the third key element of the Wellcare Infotech Business Philosophy. All of these three elements are geared to one common goal of attaining the high customer satisfaction, in turn improving the customer loyalty and its retention as well. Maniyan’s expected strategic goal is to become one of the top five (5) pioneers by 2015 in digital and full IT infrastructure solutions in the UAE and Middle East at large.