ADVANCED NATIONAL SKILLS FOR THE USER-CENTRIC AGILE PUBLIC SECTOR
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Agility in the public sector is gaining popularity as governments have realized that citizen-centered service delivery is essential to meet their populations’ demands and expectations. Agile government requires a highly skilled workforce that is fully prepared to respond to emerging challenges. The UAE government has identified 12 advanced skills as part of its strategic initiative to ensure any skills gap is addressed. This study measured these 12 advanced skills in the Dubai government as assessed by its employees. The moderating role of user-centricity has also been suggested. The paper proposes an agile government skills measurement framework. The framework provides a guideline to study the relationship between advanced skills and agile government. The
findings suggest that the majority of the public sector employees in Dubai possess a high level of advanced skills.