DIGITAL PARTICIPATION: A PUBLIC ADMINISTRATION PANACEA?
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Throughout democratic history, encouraging participation in the administration of government has been a challenge, one that 21st century technologies can help to address, particularly as public participation becomes a benchmark for legitimacy and effective social organization. Digital tools and data analysis are particularly useful, as they offer the opportunities for shaping modes of participation that address specific challenges. Governments urgently need to revisit their understanding of participatory techniques. Every public servant needs to understand and master the tools at their disposal and experiment and innovate ways to engage the public in the work of government.